FAQ

Return & Exchange Policy

Thank you for shopping with us! We want you to be happy with your purchase and are committed to providing high-quality products. Please read our return and exchange policy below:

Exchanges

  • We gladly accept exchanges within 30 days of the delivery date.

  • Items must be unused, unwashed, and in their original packaging to be eligible for an exchange.

  • To initiate an exchange, please contact us at contactalqanitaat@gmail.com with your order number and reason for exchange.

  • Customers are responsible for return shipping costs for exchanges.

Refunds (for Defective Items Only)

  • We do not offer refunds unless the item has a manufacturing defect.

  • If you receive a defective item, please contact us within 7 days of receiving your order, providing your order number, photos of the defect, and a description.

  • Once approved, we will offer a refund or replacement and cover return shipping.

Non-Returnable Items

  • Sale items and gift cards are final sale and cannot be exchanged or refunded.


Shipping Policy

We aim to get your order to you as quickly as possible!

Processing Time:
All orders are typically processed and shipped within 1–2 business days after payment is received.

Shipping Time:
Once shipped, orders within the United States usually arrive within 2–7 business days. Please note that actual delivery times may vary depending on your location and any potential carrier delays.

Shipping Rates:
Shipping rates are calculated at checkout based on your order and delivery location.

International Orders:

All international customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their country upon delivery. These charges are not included in the item price or shipping cost and will be billed separately by your local customs office or carrier.

We do not cover or reimburse these fees.
Please check with your country’s customs office to determine what these additional costs may be before placing your order.

Questions?

For any questions or concerns, please contact us at contactalqanitaat@gmail.com.